Refund policy

RETURNS

• Send an email to emunashopkb@gmail.com and we'll inform you on how to return your item.
• You have 14 days to notify us that you would like to return your item and an additional 14 days to send the item back for a refund/exchange.
• We don't offer pre-paid returns, so the customer is responsible for the payment of postage for the returned item.
• We don't refund the shipping cost of your order
• All jewelry is refundable/exchangeable
• Only products returned in perfect condition and in their original packaging will be refunded. Refunds will be processed within 2 working days from when we have received your products. It can take up to 10 working days for the refund to show in your bank account.
• If an item arrives damaged or faulty, we will require photographic evidence within 1 week of receiving the product. Please provide photographic evidence to emunashopkb@gmail.com
• If your jewelry piece is faulty (e.g. a color fade/broken chain/loose stone), please note we will replace the jewelry only once.
• If you choose to return your item using normal untracked delivery then please ensure you ask for proof of postage otherwise, we cannot be held responsible if the item goes missing on its return.

CANCELLATIONS

• You cannot cancel orders after 2 hours of placing your order. Your order will be fulfilled & shipped. If you wish to then return your order, please note we do not offer free returns.